Venice Water Taxi

Faq Footer (EN) - 1

Frequently Answered Questions

Is my booking a private transfer or a shared transport?
We only provide private transfers. You and your party will be the only passengers in the vehicle. So you don't have to wait for other passengers to arrive and no have to do any additional stop until your final destination.

I will need a child seat. Can you provide it? Optional extras like child seats can be added directly in booking form. You can order up to 2 child seats or boosters per vehicle.

What about key collection or intermediate stops? You can add up to 8 intermediate stops to your journey, selecting the link "add stops" located below drop off address. Stops only will be added to your ingoing transfer. Return transfer is intended as direct from pickup to destination.

How much time I have to wait to receive your confirmation?
The confirmation is immediate. Once terminated your booking process you will immediately receive the confirmation voucher in your email inbox. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number and your flight number on arrival.

Can I pay to the driver? What about your refund policy?
No, we only deliver pre-paid transfers. But you will be able to modify or cancel your reservation until 12 hours before your pickup time and we will refund to you the total amount paid. You only have to send us an email (during working hours, Mon-Fri 09:00 to 18:00) with your request or call to the 24 hours helpline to the number printed in confirmation voucher.

Where will the driver meet my party? Where is the meeting point?
Arriving to airport: The driver will be waiting for you at arrivals lounge, after your party has collected their luggage and cleared customs. He will be holding a sign showing your name.

Departing to Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time.

There any additional fees to pay? No, there are no booking fees and no charge for PayPal, credit or debit card payment. The price you pay is the total price for your transfer.

My flight is delayed, what I have to do to notify? Nothing! All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.

More details about your transfer will be provided on your confirmation voucher.