Venice Water Taxi

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FAQ

Is my booking a private transfer?
All reservations are for private transfers and your party will be the vehicle’s only passengers. This means no queues, no waiting for other passengers to arrive and no additional stops.

Can you provide child seats? Optional extras like child seats can be requested directly in booking form. You can order up to 2 child seats per vehicle.

Can I do an intermediate stop to collect my apartment keys? Yes. You can add 8 intermediate stops to your transfer. Select the link "add stops" located below drop off address. Stops only will be added to your ingoing transfer. Return transfer is intended as direct from pickup to destination.

How much time do you need to confirm the service?
The confirmation is immediate. Once terminated the booking process you will receive the confirmation voucher by email. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number and your flight number for your Venice Airport Transfers.

Can I pay to the driver by cash or credit card?
No, we do not accept direct payments to driver. Check our refund policy: You will be able to modify or cancel your reservation until 12 hours before your pickup time and we will refund to you the amount paid. You only have to send us an email (during working hours, Mon-Fri 09:00 to 18:00) with your request or call to our 24 hours helpline (please, find the number in confirmation voucher).

Where is the meeting point at Airport?
Transfers from Airport to city: The driver will be waiting for you at arrivals lounge, after your group has collected their luggage and cleared customs. He/She will be holding a sign showing your name.

Transfers to Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from an apartment, please have your group waiting out front at the scheduled time.

My flight is delayed, what I have to do? Nothing. All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.

More details about your transfer will be provided on your Booking Voucher.